/FAQ’s
FAQ’s 2021-10-21T16:16:04+00:00

Got a question? Get your answer.

Before we send our 3D drawings and idea for a quote, a NDA has to be signed. Would you please review the attached NDA/NNN to see whether it is fine for you to sign? 2021-10-21T16:13:15+00:00
Yes, DNA /NNN can be signed before you share your files.
We respect your intellectual property rights and promise to keep your information confidential.
NDA will be signed after we review the terms of the agreement.
How do I track my order? 2021-10-21T16:11:47+00:00

When your order shipped, we will send you an email with shipping & tracking information.

You can check the status of your package once it’s in transit.

What is your shipping terms? 2021-10-21T16:11:06+00:00
a. For small trial orders, by air or by express: FEDEX, DHL, UPS, TNT, etc
b. For large orders, we arrange shipment by sea or by air according to your requirement.
Are you shipping worldwide? 2021-10-21T16:10:08+00:00

We can ship to most countries around the world, but to be on the safe side, please check us in advance for some faraway areas.

Can you put FNSKU lables on product? 2021-10-21T16:09:02+00:00

We can print Amazon FBA UPC barcodes, FNSKU labels, or other labels needed for fulfillment by Amazon. Please send us the files.

We will want the packaging printed with our branding and design is this possible? 2021-10-21T16:07:49+00:00
We offer packing solutions, but please note that we ourselves don’t produce these packing materials, we work with partners who specialize in packing service.
We will consult them about your packing needs, then send you the feedback from suppliers.
What is your pricing for creating mold/manufacturing production ? 2021-10-21T15:57:32+00:00

For silicone products customization, the tooling cost depends largely on the product structure.

Please also inform us as clear as possible of your requirement on the product.

The quote will be offered after we review your information.

I have a silicone product that i want to customise, how can you give a price indication? 2021-10-21T15:54:34+00:00
To get a quick and exact quote for custom silicone products or silicone prototypes, please send us the 3D CAD drawings in formats of STEP/STP, IGES/IGS, PRT, X_T, SLDPRT, and specify the Material Safety Standard, Special Quality Requirement, Estimate Order Quantity, Silicone Tool Mold Surface Finishing, Branding LOGO, Custom Packing Needs or any other special requirements, then the quote will be available within usually one business day.
If CAD can not be offered, please supply the sketches draft drawings with dimensions, we will offer a preliminary estimate on cost for your reference. The final cost is to be reviewed when the design is confirmed.
Can I customize the style of baby teether? do you make custom silicone baby teethers? I have a design that I am interested in getting made. 2021-10-21T15:51:16+00:00
YES, YOU CAN, and YES WE DO.
Custom silicone baby teether is one of our main product lines.
The silicone teethers will be FDA/LFGB food grade approved, BPA-free.
Please send your design for us to review.
Interested in designing and creating a custom silicone product from scratch, but unable to offer a 3D drawing at this point, are you able to offer some support? 2021-10-21T15:49:38+00:00
Yes, we can offer support in design.
Our professional engineers can work out 3D drawing for you after a thorough communication of your needs.
The design will be sent to the customer for confirmation then.
Please check the detailed process HERE.
What information would you need from me in order to help determine whether this is something your company could help us produce? 2021-10-21T15:48:04+00:00

Please send us the 3D CAD drawing, if you don’t have any CAD drawings, at the first instance you can supply rough sketches/ draft drawing and dimensions for review.

Kindly inform us of the applications and functions of the silicone parts you’re going to develop.

What is your lead time/ delivery time for samples and trial order? 2021-10-21T15:46:09+00:00

Normally 5~7 days for prototype tool mold, and 8-10 days for mass production mold.

Then 2~3 days for sample making, 3~5 pcs for sample confirmation.

Our Production dep will review and reply on delivery time after the trial order is received.

How to submit the CAD for review and any other information that you need? 2021-10-21T15:44:54+00:00
Please send us the CAD drawing in formats of  STEP/STP, IGES/IGS, PRT, X_T, SLDPRT.
Customers can send compressed 3D drawings to us: hb@hbsilicone.com, directly by email or send by Wetransfer.
Interested in a custom shaped silicone product, what will be the process for the product development? 2021-10-21T15:42:53+00:00
Here is a general process of silicone project development, please send email to us about your needs, we will let you know how to get your silicone project started.
For customers who can offer 3D drawing, please check the process HERE.
For customers unable to offer 3D drawing, please check the process HERE.
How is your Quality Control? 2021-10-21T15:39:22+00:00

Our whole-process quality control system ensures that our customers can receive the qualified products as they approved before mass production.

 

HB Silicone quality control

What are the color choices ?Do you do custom colors? are you able to produce silicone in multiple colors? 2021-10-21T15:32:12+00:00
Yes, we do. Colors can be customized. Silicone products can be produced in multiple colors. Here are the 11 Color Options mostly applied in silicone production.
Customers who need other creative color options, please check with us, our professional team will try to figure out a way to fulfill your needs.
Customers can select color through Pantone, or offer us the physical color sample for color matching.
Are you able to provide a complete service (mould + production and maybe packing)? 2021-10-21T15:30:47+00:00
Yes, we do. Serving your needs from A to Z is what we are about. Our main services include CNC tooling, molding production, branding service, and packing solutions.  If you are seeking a toolmaker/molder and manufacturer, we are the custom silicone manufacturer in China you’ve been looking for.
By offering the complete silicone product development cycle under one roof- from designing parts & building molds to launching into full-blown production- you will reduce risks of working with multiple vendors, improve time to market & lower costs.
I need to have a custom silicone part made, do you do custom design/style and colors? 2021-10-21T15:29:01+00:00
Yes, we do. Custom design projects is our main business. Creating well-designed and produced silicone products manufactured in China from scratch is what we were created for. We are able to support from starting point and creation. Here is the OEM Process for your reference. Both colors and packings can be customized.
Is there MOQ requirement? What is your MOQ ? 2021-10-21T15:27:33+00:00

Yes, there will be MOQ requirement. MOQ will be set after project review.

Are you only making molds or final products as well? 2021-10-21T15:26:26+00:00
We are One-Stop-Shop For Custom Silicone Projects from molds to final products. We offer support throughout the entire process, from product development to after-sales service.
Our production equipment includes 2 CNC machines and 1 milling machine for tooling, 8 compression molding machines for final products mass production. For custom-developed silicone products, CNC tooling is a must.
When you need a partner that has an in-house tool shop for tool mold processing, call us. Our in-house tool shop and engineers are ready to assist with everything from 3D design, programming, and even CNC tool mold processing.
Our final silicone products mass production service includes molding production, branding services, and custom packing solutions.
Are you a silicone manufacturer or trading company? 2021-10-21T15:24:12+00:00

We are a 100% self-owned silicone factory dealing with custom silicone products.

With in-house tooling shop and molding plant, we offer the complete silicone product development cycle under one roof- from designing parts & tooling process to launching into full-blown production.

Our partners are free to schedule a visit to our facility and witness our silicone manufacturing process in action.

Do you have material certificates for the silicone used? 2021-09-26T15:51:49+00:00

Yes, HB Silicone will offer raw silicone material test report if needed.

Is silicone product Washable/Dishwasher safe? Is silicone heat resistant? 2021-09-26T15:48:58+00:00
Silicone products are 100% (percent) washable and dishwasher safe.
Silicone is a versatile material, it can withstand both hot and cold temperatures.  Silicone products can withstand extreme temperatures way to 260°C and down to as low as -40°C without deforming.
Excellent heat-resistance, non-stick and easy to clean, user-friendly to non-stick cooking pots, etc. that’s why silicone cookware is so popular. Silicone kitchenware can also be Microwave and freezer safe.
What is the softest and hardest you can manufacture the silicone products? 2021-09-26T15:33:56+00:00
Silicone material can be divided into Liquid silicone and solid silicone. HB Silicone mainly deals with solid silicone materials.  Most of our silicone products fall between 30 and 70 Duro Shore A.
Softest silicone in 10~30 and 70~80 the hardest are tailor-made materials for projects with specific application needs.
The softer the silicone material, the better elongation and flexibility.  It can be used for complex structure silicone parts but it can also come with some issues like mold sticking or incomplete vulcanization.
On the contrary, the harder the material, the higher brittleness and tearability. For silicone products with undercuts or straight angles, will be damaged or tore during demolding or if used improperly. So high durometers are mainly used for simple structure products.  Complex structures always come with a high reject ratio and short service life.
To ensure the silicone products perform as required, choose the right durometer is important. 30~70 shore A can be applied for most silicone projects. Too soft or too hard will cause problems in production and increase the cost.
Is the silicone the world’s highest food grade silicone and certified by the German LFGB standard and US FDA standard? 2021-09-26T15:20:39+00:00
LFGB : The German abbreviation for the Food and Commodities Act – Lebensmittel- und Futtermittelgesetzbuch
FDA: Food and Drug Administration
LFGB and FDA are two main safety standards for silicone products. The difference between LFGB and FDA lies in the different way of testing methods, and LFGB is more comprehensive and more strict.
LFGB is standard mainly for Europe, while FDA is standard in America(though the different country has their own FDA standard, US FDA is internationally applied.)
One thing is for sure that, silicone products that pass either one of these tests are SAFE for human use. In terms of pricing,  silicone raw material in LFGB standard will be more expensive than FDA standard,  so FDA is more widely used.
Please tell us in advance if you have special requirements for silicone raw material, we will choose the right material accordingly. If you have trouble with material selection, our engineer team will give certain suggestions based on the application of silicone products and your target market.
Is silicone toxic to humans? is silicone products safe for humans to touch it and work with it? 2021-09-26T15:15:28+00:00
Silicones are made from quartz sand, a raw material available in practically unlimited quantities. Silicone shows excellent characters such as low chemical reactivity, low toxicity, and thermal stability (constancy of properties over a wide temperature range of −100 to 250 °C).
Health Canada states: There are no known health hazards associated with the use of silicone cookware. Silicone rubber does not react with food or beverages or produce any hazardous fumes.
Global Silicones Council has done more than 1,000 studies over many decades have been conducted to assess the safety of silicones. Confirmed silicones’ safety both for human health and the environment
LFGB and FDA are two main safety standards for silicone products. One thing is for sure that, silicone products that pass either one of these tests are SAFE for human use.